Privacy Policy

01About this policy

PetNuzz helps you create and spend time with AI cat and dog companions. This policy explains the information involved in that experience, what other people can see, and how you can manage or delete your data.

You can contact the PetNuzz team at support@petnuzz.com with privacy questions.

The service is operated by PetNuzz, United States (“PetNuzz,” “we,” or “us”). This policy covers our website and the PetNuzz App. Features described below apply when available in your version of the App.

02Information the service uses

The information used depends on the features you choose. These categories support the service:

Authentication uses a provider identifier and security tokens to establish your session; we do not receive your Apple or Google password. Website delivery and security may involve your IP address, browser information, requested URL, request time, and technical diagnostics. Support emails include your email address and the information you choose to send.

03How information is used

PetNuzz uses relevant information to sign you in, create your pets, display their assets, maintain care and relationship state, synchronize your account across devices, respond to support requests, and process deletion requests.

AI generation uses pet photos and creation details to produce a digital pet. Relevant pet traits, current state, and interaction summaries help shape AI responses. These summaries describe patterns of interaction; the product does not offer human-language chat with your pet or microphone voice input.

This website does not include advertising trackers, a marketing analytics SDK, a mailing-list form, or an App sign-in form. The website itself does not set tracking cookies or use local storage. Our hosting provider may process technical information to deliver and secure the site. Clicking a contact link opens your own email application; no message is sent automatically.

Where a legal basis is required, we process information to provide the service you request, for legitimate interests in protecting and operating it, to meet legal obligations, or with consent where required. You can withdraw consent by contacting us; this does not affect earlier lawful processing.

04What other people can see

Original pet photos stay private. Choosing Public for a pet does not publish your uploaded source photos. Your account display name and avatar are also private in V1.

A ready, Public pet can appear in Discover. Other signed-in users can see its generated cover, pet details and personality, visit its room, interact with it, and add it to their favorites. Your profile is not shown with the pet.

Creation starts with Public selected, and you can choose Private before confirming. You can change a ready pet to Private later; this removes visitor access. Private pets remain available to their owner.

05Service providers & AI

Running PetNuzz involves sign-in services, hosting and storage infrastructure, and AI processing services. These services may process the information needed for the feature they support. App-store transaction processing will apply when in-app purchases are enabled.

• Cloudflare: website delivery, App infrastructure, databases, and private asset storage. Cloudflare processes service data and network request information needed for hosting and security. See Cloudflare’s privacy policy.
• OpenAI: AI processing of submitted pet photos, pet details, generated assets, and relevant interaction context to create companions and their responses. Avoid including people, addresses, or other unrelated personal information in pet photos.
• Apple and Google: authentication when you choose their sign-in services. Apple also handles App Store downloads and, when enabled, in-app purchases. These providers apply their own terms to your accounts with them.

Information may be processed in the United States and other countries where our service providers operate. Applicable data-protection requirements govern these transfers. We limit access to what is needed for a provider’s role; making a pet Private does not prevent processing necessary to provide that pet to you.

We may also disclose information when legally required, to protect users or service security, or as part of a business transfer subject to applicable privacy protections. We do not use this website to sell personal information or serve targeted advertising.

We use access controls, private storage, and encrypted connections to protect information. No online service can guarantee absolute security. Service providers may maintain their own security or legally required records under their applicable terms; this policy does not promise a specific AI-provider training or retention setting.

06Your choices & requests

• Choose which pet photos to upload and keep unrelated personal information out of them.
• Edit your private display name and avatar.
• Choose whether a ready pet is Public or Private.
• Delete a pet, or request account deletion in the App.
• Contact support@petnuzz.com about access, correction, deletion, or another privacy request.

Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of your information, restrict or object to processing, withdraw consent, or complain to a privacy regulator. Send requests to the email above. We may verify your relationship to an account and respond within applicable legal time limits. You may contact us to appeal a decision where applicable; we will not discriminate against you for exercising privacy rights.

07Retention & deletion

Deleting a pet

Deleting a ready or failed pet removes access immediately. Pet deletion is permanent: the pet cannot be restored, even if an account is later recovered. Related photos, generated assets, and associated pet data follow the 30-day cleanup period from the deletion request. A pet that is still being created cannot yet be deleted.

Deleting your account

First delete all your pets, then go to Me → Account → Delete Account. An account deletion request starts a 15-day recovery window. Signing in with the same provider during that window cancels account deletion. This recovers eligible account-level data, not pets already deleted.

After the recovery window, the account cannot be recovered. Account data cleanup is scheduled for 30 days from the account deletion request, rather than an additional 30 days after recovery closes.

Other stored information

Original photos used by an active pet are kept while the pet exists. Unused orphan photos follow a 7-day cleanup rule. Account and interaction information is maintained to operate your active account. Support correspondence and infrastructure records are kept for the purpose for which they were collected; contact us about a specific record or deletion request. The 30-day cleanup schedule applies to deleted App data under PetNuzz’s control, including associated account records. Records held independently by your sign-in, App Store, or infrastructure provider are subject to that provider’s retention practices.

If you cannot access the App, contact support@petnuzz.com for help requesting deletion. This link prepares an email; it does not itself delete anything.

08Age & regional information

PetNuzz accounts and the App service are intended for people 13 years of age or older, or the higher minimum age required where you live. If you are below the age of legal adulthood, use the service with your parent’s or guardian’s permission.

We do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact support@petnuzz.com so we can investigate and remove it as appropriate. An App Store content rating does not change these account eligibility requirements.

App availability depends on your App Store country or region. Your mandatory local privacy and consumer rights continue to apply.

09Updates & contact

We may update this policy as the service changes. We will post the revised policy and date here, and provide additional notice or seek consent for material changes where required. The current version is 1.0, effective September 19, 2026.

For privacy questions or assistance with your information, email support@petnuzz.com.

For information about using the service, read the Terms of Service.